FAQ
Shopping
Step 1: Click on the product and add it to the cart, then check out.
Step 2: Follow the steps by imputing your name, email & shipping address information,
Step 3: Shipping Method - choose if it is within Lagos and Ogun state or outside Lagos and Ogun state. Note, if outside these two states, you will have to pay 100% of the total value of the order before it is valid for shipping.
Step 4: Proceed to payment method by selecting either bank deposit, Instalment payment or cash on delivery (C.O.D), you then complete the order process. An email will be sent to your registered email address to confirm your order.
Step 5: A customer care officer will contact you to confirm your order details and to find out when you want it delivered if you are located in Lagos or Ogun state.
We offer a manufacturer defect warranty of 3 months. After the warranty period, we encourage our customers to still reach out to us, should they have any defect aside from normal wear and tear as a result of years of usage. The essence is also to advise them on how to salvage their product rather than buy new ones.
Jirgin ruwa
Ee, muna jigilar kaya a duk duniya. Za a yi amfani da farashin jigilar kaya, kuma za a ƙara a wurin biya. Muna gudanar da rangwamen kuɗi da tallace-tallace duk shekara, don haka ku kasance tare da mu don keɓancewar ciniki.
In Direct Delivery orders: typically around two business days after purchase,
you will receive email notifications on the status of your order and our delivery
service team will contact you and schedule a delivery time at your convenience.
They will also call you the day before delivery to confirm the delivery time and date further.
At the moment Vanaplus does not deliver items internationally. You are more than welcome to make your purchases on our site from anywhere in the world, but you'll have to ensure the delivery address is in Nigeria
Ya dogara da inda kuke. Oda da aka sarrafa anan zasu ɗauki kwanaki 5-7 na kasuwanci kafin isowa. Isar da kayayyaki zuwa ƙasashen waje na iya ɗauka ko'ina daga kwanaki 7-16. Za a samar da bayanan isarwa a cikin imel ɗin tabbatarwa.
Muna amfani da duk manyan dillalai, da abokan haɗin kai na gida. Za a umarce ku da ku zaɓi hanyar isarwa yayin dubawa.
Payments
Yes, we do for Lagos and Ogun state customers. For other states, we offer CASH BEFORE DELIVERY (CBD), due to our lack of physical presence in the states.
Our company policy says that orders over N100,000 have to be confirmed by paying a commitment deposit of at most 75% before delivery. This applies ONLY to Lagos and Ogun state customers. For the rest of the country, it is 100% payment irrespective of the amount
Yes we do, under our V-Credit package
There are no extra taxes, hidden costs or additional dispatch charges. The price mentioned on the website is the final price, what you see is what you pay. Our prices are all-inclusive, except for bulk orders of a 100kg
Samfura
Kullum muna nufin tabbatar da abokan cinikinmu suna son samfuranmu, amma idan kuna buƙatar dawo da oda, muna farin cikin taimakawa. Kawai yi mana imel kai tsaye kuma za mu kai ku cikin tsarin.
Ya dogara da mahalicci da samfurin. An zayyana duk zaɓuɓɓuka akan shafin samfurin, don haka nemi zaɓuɓɓukan gyare-gyare a wurin.
Akwai tambaya?
Idan har yanzu ba mu amsa tambayar ku ba, za ku iya tuntuɓar mu a ƙasa kuma za mu dawo gare ku da wuri-wuri.